Guest Service Specialist
Company: JUUT SalonSpa
Location: Saint Paul
Posted on: July 10, 2025
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Job Description:
Pay is dependent upon direct guest service experience. At Juut
Salonspa we believe in the power of Daymaking! As the collection of
original Aveda salons employing some of the most highly regarded
industry professionals, we have a 40-year history of impacting
people, society, and the world at large. We use our vision and
talent to generate confidence, invigorate clients, and make the
world a happier place. You are supported by a team of professionals
in our home office including marketing, education, human resources,
and operations to assist in your career growth. We celebrate
individuality and care about your livelihood as an artist. JUUT
Salonspa is an inclusive environment. The primary responsibility of
this position is to provide an elevated customer experience to all
JUUT guests. The Guest Service Specialist will also perform front
desk duties in accordance with JUUT’s performance and service
standards. Summary: The primary responsibility of this position is
to provide an elevated customer experience to all JUUT guests. The
Guest Service Specialist performs Front Desk duties in accordance
with Juut’s performance and service standards. Key accountabilities
of this position include those tasks listed below combined with
ensuring positive, uplifting experiences for all customers, being a
resource to guests, artists, and spa, and upholding Juut’s Daymaker
philosophy. Essential Duties and Responsibilities: Daymaking -
Know, believe in, and follow through of Company purpose, mission,
values, beliefs, and guiding principles. We are Daymakers. - Be a
passionate expert: always continue to learn, serve guests
consistently, and always maintain integrity. - Make a genuine
connection always be authentic, respectful, compassionate, and
fully present. - Inspire an encore: always go above and beyond to
give each guest an unforgettable experience and maintain enthusiasm
and confidence. Guest Interaction - Greet guests upon arrival with
a special welcome utilized for new or returning guests. - Check-in
guests, give salon tour to all new Juut guests and offer add on
appointments available following guest’s scheduled appointment. -
Escort guest to waiting area, hang up coat if necessary, and offer
beverage to all guests and Daymaker book to new guests. - Perform
confirmation calls to guests and offer add-on service during call.
- Check out guests by ringing service ticket, closing out sale of
retail products and/or suggesting fitting products, prebooking next
guest appointment, and performing proper goodbye. - Answer incoming
guest calls, book appointments with proper artist or therapist
through matchmaking, capture guest data completely and accurately,
offer add on appointments and up sell booked appointment. - Make
follow up calls to new guests within 24 hours of their visit to
Juut. Retail - Stock retail shelves as necessary when product is
low, or retail product order is delivered. - Clean retail shelves
on regular basis. - Responsible for all product knowledge,
continuous product education, ability to answer product questions
as a resource for the guest. Facilities - Monitor and refill
beverage station items, keep area clean and stocked. - Organize
magazines throughout salon to be in order and easily accessible to
guests. - Clean bathrooms and restock supplies and containers. -
Salon cleaning as determined by management. Other - Knowledge of
artists at salon location to include services provided,
specialties, level etc. - Ability to reschedule appointments, when
necessary, block artist time in computer system, distribute
gratuities. - Handle cash to include bank deposits. - Ability to
work during opening and closing hours. - Attend all training,
education, and meetings/huddles as required. - Assist with possible
other duties as assigned. - Must always remain professional in
demeanor, communication, and dress (including following proper
dress code with professional looking hair and makeup).
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. - Willingness to take initiative. -
Outstanding customer service and communication skills. - Ability to
multi-task in a fast-paced environment. - Intermediate computer
skills. - Availability to work salon schedule –nights and weekends
required. - Ability to interact in a positive and productive manner
while fostering a team-based environment.
Education/Training/Experience: - Education: High School Diploma or
equivalent. - One to five years of direct guest service experience.
Experience in salon, cosmetics or like retail business preferred,
but all Daymaking candidates are encouraged to apply. Physical
Requirements: While performing the duties of this job, the employee
will be required to: - Walk, sit, bend and squat - Talk and hear -
Grab, pull or bend items - Lift and/or carry up to 10 lbs. - View
items at a close or distant range - Stand for extended periods of
time Working Conditions: - Retail salon environment Note: Job
Descriptions are not exhaustive lists of all skills,
responsibilities, or efforts associated with a position. They
reflect principal job elements essential for performing the job and
evaluating performance. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions of the position. This document does not create an
employment contract, implied or otherwise, other than as “at will”
relationship. Pay is dependent upon direct guest service
experience. Compensation details: 16-19 Hourly Wage
PIe608f3dce889-37156-38051055
Keywords: JUUT SalonSpa, Woodbury , Guest Service Specialist, Hospitality & Tourism , Saint Paul, Minnesota
