Senior IT Manager

Company: Oracle
Location: Saint Paul
Posted on: April 24, 2024

Job Description:

Job Description

Other responsibilities include but are not limited to:

Lead Tier 3 technical support associates, including hiring, onboarding, training, and supervising staff

Lead vendor and engineering relationships

Lead departmental relationships throughout the support organization regarding current as well as upcoming priorities

Assist and run inter-team relationships throughout the support environment.

Develop and maintain IT policies and procedures

Ensure compliance with HIPAA regulations and other relevant laws and regulations

Provide regular reports to senior leadership on the performance of the support teams as well as updates/resolutions to critical system interruptions as needed.

Career Level - M3

Responsibilities

Qualifications

Leads a niche area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May get along with senior management. BS (or technical equivalent). In addition, 5 or more years of technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a support environment). Must be US based. Federal clearance is not required prior to hire but must be able to acquire Federal clearance after hire.

The requirements of this role are as follows:

Bachelor's degree in Information Technology, Computer Science, or a related field

At least 6 years of experience in IT support, with at least 2 years in a management role preferred

Ability to work Central Time Zone business hours and be available for after-hours support as needed

Strong technical IT skills and experience managing/maintaining/supporting applications and end users in an enterprise environment

Strong leadership and management skills

Superb communication skills, both verbal and written

Ability to work under pressure and prioritize tasks/projects in a fast-paced environment

Technical requirement: familiar with Oracle Database Enterprise, Oracle Linux, Splunk or SAP, any related Database technology and Printing system as needed.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $101,300 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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