Sr. Manager of Quality Assurance
Company: Dairy Farmers of America
Location: Saint Paul
Posted on: April 18, 2024
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Job Description:
Plan, coordinate, and direct facility Quality Assurance and Food
Safety Programs in compliance with all DFA policies, procedures,
customer specifications, and regulatory requirements. Work
collaboratively with the plant management team to improve overall
plant performance. Support and implement a culture of quality.
Inspire employees to greater levels of professionalism, quality,
productivity, and engagement with the DFA team.------Ensure daily
plant Quality and Food Safety operations are in compliance with DFA
policies, procedures, customer requirements, and local, state, and
federal regulations--Ensure escalation of non-conformance events to
the proper operations and corporate QA personnel--Maintain robust
and effective Food Safety and Quality Plans with supporting
prerequisite programs. Collaborate with plant and corporate
resources to ensure the plant is always at a regulatory state of
readiness for all applicable food safety regulations. Monitor and
make recommendations for improvement--Lead customer specification
management--Participate in the review of new and revised versions
of specifications--Ensure that the plant has the capabilities to
meet the customer specifications--Ensure SAP is aligned to report
tests results and required information correctly on the certificate
of analysis (COA's)--Monitor compliance to customer specifications
and communicate any issues/concerns----Manage "Hold and Release"
programs for finished products and ingredients--Manage standardized
operating procedures (SOP's)--Ensure plant personnel have access to
the most recent versions of the Corporate Standardized SOP's and
that all training records are current----Maintain a matrix chart by
job description at the plant which indicates which SOP's are
applicable by job description--Prepare plant specific versions of
SOP's as directed by the Corporate SOP or as needed for the
plant--Ensure all forms and work instructions are linked to the
plant SOP's and are reviewed, revised, and updated
annually--Provide ultimate oversight of the plant laboratory
operations (staff, training, compliance to the DFA Laboratory
Quality Manual and Methods) for both the fluid and finished product
laboratories--Oversee auditing--Facilitate internal, customer,
corporate, and regulatory audit visits--Actively participate in
plant internal audits. Ensure plant walkthroughs are completed at a
routine frequency to ensure compliance to programs.--Engage
cross-functional teams as required to ensure audit response reports
are completed in the allotted time frame and sustainable corrective
actions are identified, agreed to, and implemented within defined
time lines--Manage CAPA systems (Corrective Action/Preventive
Actions)--Manage all Quality and Food Safety CAPAs. Oversee team
assignments to ensure proper root cause analysis and implementation
of corrections and verification of effective/sustainable
actions--Manage customer/consumer complaints--Manage the plant
investigation for all complaints. Ensure timely response and a
thorough review of all records and retains. Provide written reports
to corporate QA Director--Maintain quality/food safety related
certifications and licenses at the site--Implement and oversee
Pathogen Environmental Monitoring Program--Ensure the programs are
being followed, all corrective actions are completed, and all
records are current--Conduct investigations into incidents and
quality issues. Document findings, perform trend analysis, and
communicate to management, employees, and customers as
appropriate--Monitor needs for capital and expense dollars in
support of Quality and Food Safety goals. Work collaboratively with
the plant manager to make preventative suggestions------Oversee
record review--Provide ultimate oversight to ensure all records are
completed as required and review/approval is current for
laboratory, sanitation, and production documents. Assess product
quality, ensure products meet DFA and/or customer specifications,
and approve products for release to customers--Manage human
resources activities for team--Convey company, facility, and
department goals to employees--Work with employees to formulate
goals, monitor progress, and support growth plans--Set clear
expectations for direct reports. Hold team meetings to allow for
clear communication of objectives and shared thoughts from
co-workers--Facilitate scheduling and/or delivery of quality/food
safety training to meet corporate and regulatory requirements.
Complete training as required to maintain license and
certifications required by the position. Ensure training
effectiveness and comprehension--Measure continuous
improvement--Track and report on plant quality Key Performance
Indicators (KPIs)--Participate in measurement of the Cost of
Non-Conformance--Manage sanitation programs--Ensure all SSOP's and
associated forms are current and the programs are being
followed--Participate in monthly meetings with the plant sanitarian
and sanitation service provider--Ensure all corrective actions from
service reports are implemented and documented--Ensure all CIP
verifications and validations are complete each year--Ensure all
variances noted on chart recorders are reviewed and appropriately
responded to--Manage pest control programs--Ensure the plant
programs are current and being followed--Provide oversight and
guidance to the plant sanitarian in regards to supervision of the
program--Review the monthly plant service reports and ensure
corrections and corrective actions are being implemented and
documented----Ensure pest trends are monitored and action plans are
implemented--Maintain current knowledge through seminars and
industry publications to develop skills and improve job
performance. Attend required training, including but not limited to
Safety, GMP, HACCP, FSMA and Safe Quality Foods (SQF)--Ensure
availability to respond to emergencies or other unexpected
operational requirements (i.e., nights, weekends, or holidays).
Participate in on-call rotation as needed--Participate in the
annual plant budgeting process--The requirements herein are
intended to describe the general nature and level of work performed
by employee, but is not a complete list of responsibilities,
duties, and skills required. Other duties may be assigned as
required.--
Keywords: Dairy Farmers of America, Woodbury , Sr. Manager of Quality Assurance, Executive , Saint Paul, Minnesota
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